Privacy Policy

This privacy policy outlines how Ivibet collects, uses, stores, and protects your personal information when you use our online slot gaming platform. We are committed to safeguarding your privacy and ensuring transparency in all our data handling practices. This document applies to all users who access our services in the United Kingdom and explains your rights regarding your personal data under applicable data protection legislation.

Information We Collect and Process

When you register and use Ivibet services, we collect various categories of personal information necessary for account management, regulatory compliance, and service provision. The data we gather includes identification details such as your full name, date of birth, residential address, email address, and telephone number. We also process financial information including payment card details, bank account information, and transaction history. Additionally, we collect technical data such as IP addresses, device identifiers, browser types, operating systems, and gameplay patterns. For regulatory and safe gaming purposes, we may request identity verification documents, proof of address, and source of funds documentation.

We collect this information through direct interactions when you create an account, make deposits or withdrawals, contact customer support, or participate in promotions. Automated technologies such as cookies and similar tracking tools also gather information about your browsing behaviour and preferences on our platform.

How We Use Your Personal Data

Ivibet processes your personal information for specific lawful purposes that enable us to provide gaming services whilst maintaining regulatory compliance. We use your data to create and manage your account, verify your identity, process financial transactions, and deliver the gaming products you have requested. Your information enables us to comply with legal obligations including anti-money laundering regulations, age verification requirements, and licensing conditions imposed by gambling authorities.

We analyse gameplay patterns and account activity to promote safe gaming practices and identify potential problem gambling behaviours. This includes monitoring deposit limits, session durations, and betting patterns to intervene when necessary and provide support resources. Your contact information allows us to communicate important account updates, respond to enquiries, and provide customer assistance.

With your explicit consent, we may use your details for marketing purposes to inform you about new games, promotional offers, and platform updates. You maintain complete control over marketing communications and can withdraw consent at any time through your account settings or unsubscribe links in our emails.

Data Sharing and Third-Party Disclosure

Ivibet shares your personal information only when necessary for service provision, legal compliance, or legitimate business purposes. We engage trusted third-party service providers who process data on our behalf, including payment processors for handling deposits and withdrawals, identity verification services for compliance checks, cloud hosting providers for data storage, and customer support platforms for managing enquiries.

We disclose information to regulatory authorities and law enforcement agencies when legally required, including the UK Gambling Commission and financial crime prevention organisations. In cases of suspected fraud, money laundering, or breach of terms, we may share relevant data with appropriate authorities and industry databases.

Should Ivibet undergo business restructuring, merger, or acquisition, your personal data may be transferred to the new entity, with all existing privacy protections maintained. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

All third parties processing your data are bound by contractual obligations to implement appropriate security measures and process information only according to our instructions.

Your Privacy Rights and Data Control

Under UK data protection law, you possess several rights concerning your personal information held by Ivibet. You have the right to access your personal data and receive a copy of the information we hold about you. You may request correction of inaccurate or incomplete data to ensure our records remain current and accurate.

You can request deletion of your personal data in certain circumstances, though we may be required to retain some information for legal and regulatory compliance purposes. Where processing is based on consent or contract, you have the right to receive your data in a portable format for transfer to another service provider.

You may object to processing activities based on legitimate interests, including direct marketing communications. For marketing, you can opt out at any time without affecting other services. In limited circumstances, you can request restriction of processing whilst we verify or investigate your concerns.

To exercise these rights, contact our data protection team through the designated channels in your account settings. We will respond to requests within one month, though complex requests may require an additional two months with appropriate notification. We may request additional information to verify your identity before processing requests to prevent unauthorised access.

For safe gaming concerns or to set account restrictions, dedicated controls are available in your account dashboard, allowing you to implement deposit limits, session time restrictions, and self-exclusion options independently.